A dental profile accumulates a particular kind of review: the grateful ones ('painless, kind, squeezed me in') and the wounded ones (billing surprises, a rough hygienist day, the appointment that started forty minutes late). Three years of both, unanswered, tells a prospective patient a story you did not write: the practice does not look back.
The clearance is a clinical-grade writing job. Replies to clinical complaints must acknowledge without admitting, invite the conversation offline, and never, ever discuss a patient's care in public. Every draft is written to that standard and approved by you before posting — the approval step is not a courtesy, it is the compliance mechanism.
What leaving it costs
New patients are the math: a practice's review profile is read by the large majority of prospective patients before they call (BrightLocal's research puts review-reading for healthcare choices at the top of local categories). The replies are the part of that profile entirely in your control — and at $249 for fifty, the cheapest reputation work you will ever buy.
after-hours inquiries × $ per booked job = $ gone
The fix: Review Backlog Clearance
$249 one-time (up to 50 reviews)
What is included
- Replies drafted in your voice for up to 50 unanswered reviews — the furious ones first, not buried last
- Keyword-aware, specific replies — never a copy-pasted thank-you
- You approve every reply before it posts. Nothing goes live in your name without your tap
- A closing note: the pattern your reviews are telling you, and who answers next month's (the Review Engine, if you want it run)
What is not included
- We cannot remove honest negative reviews, and we will not promise anyone can
- No replies posted without your approval — ever
- Backlogs past 50 reviews are priced per additional block, quoted before work starts
Micro Credit: 100% of this fee is credited toward a Presence Foundation install or the flagship setup if you sign within 90 days. One correction round (facts, names, numbers) is included.
Our drafting discipline comes from a live queue: every reply on our own business's 964-review profile is drafted against a keyword map, in the owner's voice, and approved as exact text before posting. Healthcare backlogs get an extra fence — no case details, no defenses, an invitation to talk — applied to every draft.
The free presence audit
We check your site, your Google profile, your review state, and how fast a test inquiry gets answered — and send you the three findings that matter. Yours to keep, whoever fixes them.