The before-and-afters are gorgeous, and they matter — inside the consult. But the woman deciding where to book found you the way everyone finds a med spa: a Google search, the map pack, and ten minutes reading reviews about how the staff treated people. Instagram made her curious. Reviews made her an appointment.
Most med spas treat reviews as weather — nice when they happen. The ones that win the map treat them as a system: the ask goes out at the post-treatment glow, every reply is drafted and answered in the brand's voice, and the count climbs on a cadence instead of by luck.
What leaving it costs
Review-recency research (BrightLocal's line of consumer studies) shows readers weight the newest reviews heaviest — a profile whose last review is four months old reads as a business that slowed down. The engine's job is recency as much as volume: a steady drip of fresh, answered reviews is what a consult shopper is actually buying.
after-hours inquiries × $ per booked job = $ gone
The fix: Review Engine Install
$349 one-time
What is included
- The request flow installed: review link + QR kit for the counter, the truck, the invoice, the follow-up message
- Ask timing set per job type — the ask goes out when the customer is happiest, not when someone remembers
- The reply system set up in your voice, with draft replies for one-tap approval — nothing posts without your say-so
- A walkthrough for your team, and the operating rhythm written down
What is not included
- No review gating, no cherry-picking happy customers, no incentives — Google's rules, non-negotiable, and stated in your setup
- Ongoing operated replies are not included in the install — they run inside the Growth Retainer ($850/mo)
- No promised review counts or ratings — we install the system; your work earns the reviews
Micro Credit: 100% of this fee is credited toward a Presence Foundation install or the flagship setup if you sign within 90 days. One correction round (facts, names, numbers) is included.
The policy line is part of our install, stated up front: no gating, no incentives, no cherry-picking — the same rules our own 964-review profile runs under, where every reply is drafted in the owner's voice and approved before it posts.
The free presence audit
We check your site, your Google profile, your review state, and how fast a test inquiry gets answered — and send you the three findings that matter. Yours to keep, whoever fixes them.